Millennials represent a growing percentage of the workforce, and they take the concepts of customer service and self-service seriously. In the workplace, that means a human resources department must be equipped to offer HR service delivery and employee engagement efforts using tools millennials are comfortable with. Employee engagement tools such as gamification and social media platforms are therefore considered part of a modern HR service delivery program. And case management tools can help identify which areas of HR service delivery are working and which might need improvement. Following the best practices of HR service delivery can result in improved employee retention and even improvements in recruitment. Successful service delivery will also lessen the HR workload, leaving time and energy for other critical tasks. If service delivery is done correctly, management will have an accurate snapshot of employee satisfaction, productivity and other factors.